Approvals explained

Introduction / Overview

The Approvals area in Sponsorworks allows administrators and approvers to efficiently manage ticket and user requests. It supports multiple workflows depending on your organisation's setup, such as ticket and asset approvals, guest approvals, and creative asset approvals.

This guide provides a breakdown of each tab within the Approvals area and outlines how to review and action requests. It also covers available filtering options to help users quickly find relevant submissions.

Activation & Set-up

If the Approvals feature is enabled for your organisation, the following tabs will appear in your dashboard:

Step 1: Navigate to the Approvals section from the main menu.
Step 2: Review the available tabs - these may include Tickets & Assets, Guest Approvals, and Creative Approvals, depending on your configuration.
Step 3: Apply optional filters to refine your view.

Steps / How-To

Tickets & Assets Tab

This tab displays the status of all ticket and asset requests:

• Pending - Newly submitted requests awaiting review. All requests appear here first.

• Waitlist - Requests held due to limited availability, with the potential for future approval. This functionality must be enabled on the platform to be active. Please speak to your Customer Success Manager or email [e-mail] to learn more.

• First Stage Approved - Requests that have been initially approved by a designated approver and are now awaiting admin approval. If configured, email notifications will be sent.

• Approved - Fully approved requests that have completed all approval stages.

• Declined - Requests that were reviewed and rejected.

• Cancelled - Requests that were previously approved but later withdrawn by the requester.

Dropdown filters at the top of the Tickets & Assets tab allow admins and approvers to narrow down requests by:

• Business Objective - e.g. campaigns, client hospitality, brand exposure

• User Division - e.g. Sales, Marketing, Partnerships

• Category - e.g. Events, Hospitality, Merchandise

Guest Approvals Tab (If enabled)

Used to verify submitted guest names when additional validation is required before final confirmation.

• Shows a list of guest entries awaiting review and approval.

Creative Approvals Tab (If applicable)

For reviewing and approving creative submissions, such as branded assets. Includes the following sub-tabs:

• Pending - Submissions awaiting initial review.

• Change Required - Feedback has been given and updates are needed from the user.

• Approved - Submission approved.

• Rejected - Submission reviewed and declined.

• Cancelled - Submission withdrawn by the requester.

FAQs

Q: Why can’t I see all the tabs mentioned in this guide?
A: Tabs are visible based on your organisation's configuration. Contact your Customer Success Manager if you believe a tab is missing.

Q: What happens if a ticket is on the Waitlist?
A: The request has not been declined- it’s on hold due to limited availability. If tickets become available, the request can still be approved.