How to log a support issue

What we need from you

To be able to investigate an issue, our Helpdesk team it is helpful to provide the following information in your request:

1. The URL where it's happening
2. A summary of the problem & steps to reproduce it
3. Which users this problem is affecting? (one, some or all)
4. Has it happened more than once or was it a one-off?
5. Screenshot of the problem if relevant

Please note that without all of this information, there might be a delay in investigating an incident.

Where to send it

To create a new support ticket please email [e-mail]

You can also call [phone]