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Support Knowledge Base
Troubleshooting
Troubleshooting
Got a problem? Understand users' most common questions and find out how to report issues.
Errors & Formatting Problems
Importing CSV file to prevent opening CSV files in one column in Excel
Getting help from the Helpdesk
How to log a support issue
User registration issues
User received a general error
User is not receiving password reset email
User is not receiving registration email
User cannot register
User login & permissions issues
Problems with Single Sign On (SSO)
User does not have visibility of tickets
Email styling issues
Formatting issues in system emails