Clearing Attendance Status in the Event App

Overview

We’ve introduced a new feature in the Event App that allows admins to clear a guest's attendance status. This provides more flexibility when managing attendance for multi-day events or hospitality experiences where guests may need to be scanned multiple times.

Key Functionality

Platform admins with access to the Event App can now remove the attendance status and admission time of scanned guests. This can be done:

• Individually: Via the Clear Attendance button next to each guest’s name in the Confirmed & No Shows tabs.
• In bulk: Using the red Unprocess All Guests button located by the tab filters.

*Please refer to the important notes before proceeding with clearing attendance status.

Use Cases

This feature is particularly useful for:

• Multi-day events: Easily reset attendance data at the end of each day and re-scan guests the following day.
• Hospitality events: Avoid the need for multiple QR codes across different sessions or days.

Example:
After scanning guests at a hospitality event on Friday, you can download the attendance report, clear all attendance statuses, and then re-scan the same guests on Saturday, creating a fresh attendance record for each day. 

Important Notes

• Data Deletion: Clearing attendance will erase all related attendance data, including admission times and check-in records.
• Reporting Impact: This action also updates the Guests by Event report, which will no longer display cleared attendance data.
• Recommendation: Download and save the Guests by Event report before clearing attendance to retain a record of previous check-ins.
• No Undo Option: The Unprocess All Guests action cannot be undone once confirmed, although you will be prompted with a confirmation step before it’s applied.

How to Use

To clear an individual guest’s attendance:

1. Go to the Confirmed tab.
2. Find the guest you want to update.
3. Click the Clear Attendance button next to their name.

To clear all guests’ attendance:

1. Go to the event attendee list.
2. Click the red Unprocess All Guests button above the tab filters.
3. Confirm the action when prompted.

Need Help?

If you have questions or would like a walkthrough of this feature, please reach out to your Customer Success Manager or contact the support team.