Configuring where cancelled tickets are reallocated

How does cancellation normally work?

By default, any cancelled tickets are reallocated to their original allocation.

For example, if the original allocation was assigned to All Users, if cancelled they will return to the All Users allocation and will be visible to all registered users. If the original allocation was Marketing, if cancelled they will return to the Marketing allocation and only be visible to users within the Marketing division.

If cancellations occur a long time before an event then it is usually less of a concern if they go back to a department or region for someone else to request. However, for late cancellations this can mean tickets are hidden away and may not get used.

Getting notified when cancellations occur

We recommend enabling the cancellation notification email to administrators in Settings > Preferences > Ticket Approval Settings.

Receiving this alert will allow administrators to decide, based on the interval remaining before the event, whether tickets need to be actively reallocated or can be left for users to request.

Assigning divisional cancellations to administrators

If you would prefer cancellations to always be assigned to administrators for reallocation, rather than go back to divisions, then there is a setting to enable this under Settings > Preferences > Ticket Approval Settings.

When this is active, any approved tickets that are cancelled and belong to a divisional allocation (i.e. not tickets assigned to All Users nor Administrators) are returned to an Administrators allocation, so they are not visible to users. 

If an Administrator allocation already exists tickets will be added to it upon cancellation else a new allocation will be created containing the cancelled tickets.

Administrators can then decide to reallocate to All Users or maybe place a request on behalf of a user (host) to ensure the tickets are used.