Problems with Single Sign On (SSO)

Overview of SSO integration

The Sponsorworks platform can be integrated with Single Sign On (SSO) technology, such as Azure Active Directory or OKTA.

When the platform is integrated with SSO platforms, all company users must access the system via SSO and cannot use email & password logins. This allows access to the system to be managed via the company's IT team and its joiner and leaver processes.

In this article we list some of the common issues that my occur.

No user can access the platform via SSO

It is possible that the access key to the platform has expired or, less likely but possible, the SSO platform itself is unavailable. 

In the first instance, a support case should be raised with the Sponsorworks Helpdesk. If this is an internal SSO issue then an issue may need to be raised with the customer's IT department.

Single user cannot access the platform

Access is controlled by the customer's IT department. If a new user cannot see or access the system, they will need to log a service request with IT.

If no user can access the system, please contact the Sponsorworks Helpdesk.

Single user can access but cannot login

Users should be able to visit the system's login page and click 'Login via SSO'. This button is a link to their company's SSO platform. If this does not work for any reason, this could be an issue with the device they are using to access the platform. The Sponsorworks Helpdesk may be able to assist if details of any errors and a screenshot can be provided. However, unlesss such issues are affecting all users, this is more likely to be a local PC or firewall issue than an issue with the platform.