Additional Order Items

Introduction / Overview

Additional Order Items allow optional products or add-ons to be requested alongside a ticket or asset request. This functionality is commonly used for items such as car parking passes, accommodation packages, or merchandise.

Each additional order item can be assigned a cost, order limit, category, and currency. When enabled, these items appear directly within the order form, allowing all selections to be made within a single, streamlined request flow. This helps manage variable costs efficiently while improving the requester experience.

Before configuring Additional Order Items, ensure that categories and events are already set up.
 

Steps / How-To

Creating an Additional Order Item

1. Navigate to Settings.

2. Select Lists.

3. Scroll to Additional Order Items.

4. Click Add Item.

Complete the following fields:

• Name - The name displayed to requesters.

• Description (optional) - Additional information shown on the order form.

• Recharge Cost - The cost applied per item selected.

• Order Limit:

  • One per ticket - Limits the number of items to the number of tickets requested.

  • Unlimited - Allows any quantity to be requested.

• Category - Assign the item to a specific category or leave as All.

• Currency - Select the currency for the item.

5. Click Save.

The item will now appear in the Additional Order Items list.

Enable Additional Order Items for an Event

Additional order items must be selected for each event.

1. Navigate to the relevant Event.

2. Click Edit.

3. Open the Order Form tab.

4. Scroll to Additional Order Items for this Event.

5. Select the required items using the checkbox next to the item name and description.

At event level, the following can be customised:

• Event unit cost

• Order limit

• Ticket type availability

Changes are saved automatically.

How Additional Order Items Appear in Requests

• Additional Order Items appear at the top of the order form.

• Selecting an item increases the total request cost based on the quantity and pricing.

• If an order limit is exceeded, a validation message is displayed.

Viewing Additional Order Items After Submission

• Selected Additional Order Items are visible on the My Requests page.

• They appear within the Order Details for each request.

• All selected items are included in reports, providing visibility into quantities and costs.

FAQs

Q: Can Additional Order Items be limited per ticket?
A: Yes. Selecting One per ticket limits the quantity to the number of tickets requested.

Q: Can pricing be changed for individual events?
A: Yes. Unit costs can be adjusted at event level without affecting the global item setup.

Q: Where do Additional Order Items appear on the order form?
A: They appear at the top of the order form and cannot be repositioned.

Q: Are Additional Order Items included in reports?
A: Yes. All selected items are included in the order summary report.

Q: What happens if an Additional Order Item is removed from an event or order form?
A: Removing an Additional Order Item from an event or order form only affects future requests. Any requests that were submitted before the item was removed will still display the Additional Order Item within the order details.

Conclusion

Additional Order Items provide a flexible way to offer optional add-ons during the request process. Once configured and enabled, these items appear directly on the order form, automatically update costs, and remain visible across requests and reports.