Tailoring Event Level Guest Emails

Overview:

This help guide explains how to enable and configure custom event-level emails, including invitation emails and guest invitation accepted emails, for a personalised guest experience.

Prerequisites: Ensure you have the appropriate admin access and, if applicable, have languages enabled on your platform to utilise multilingual templates.

Activation & Set-up:

Step 1: Access Event Settings

1. Click into the event you want to edit.
2. Click the Edit button.
3. Navigate to the Guest Emails tab.

Step 2: Enable Custom Emails

1. Scroll to the Custom Guest Emails section.
2. Tick the checkbox next to the email template(s) you wish to enable:
   • Custom Invitation Email
   • Custom Guest Invitation Accepted Email

How-To:

Step 1: Configure Emails for Different Languages (Optional)

If your platform supports multiple languages:

1. Locate the Template Language dropdown.
2. Select the desired language.
3. Edit the email content for the selected language.

Step 2: Set Email Behaviour by Ticket Type

By default, all ticket types will use the same email templates. To customise emails by ticket type:

1. Select the Different Emails Per Ticket Type option.
2. Use the dropdown to choose the ticket type you want to edit.
3. Edit the email content for the selected ticket type.
4. Repeat for each ticket type as needed.
   For more information on different emails per ticket type please see this help article.

Step 3: Test and Save Changes

1. Use the Send Test to Me button to preview your email.
2. Click Save and then Update to apply your changes.

Additional Tips:

• Admins can also enable custom guest page content and guest fields per ticket type. This feature allows for a tailored guest workflow for each ticket type under an event.

FAQs:

Q: Can I edit emails for multiple languages?
A: Yes, if languages are enabled on your platform, you can use the Template Language dropdown to select and edit emails for each language.

Q: How do I test my email configuration?
A: Use the Send Test to Me button in the email editor to preview your configured email.

Q: Will this override the templates I have created at a company level?
A: Yes - when you have custom emails enabled on an event, the email templates you created in your company settings - emails will be overridden.