Conditional Content in Emails

Introduction / Overview:

Conditional content allows admins to create more relevant communications by showing different copy in emails based on specific attributes.

Conditional content can be added to both your internal user emails and guest communications to streamline your operational efficiency by allowing a single email template to handle multiple scenarios through conditional logic, rather than maintaining separate templates.

Activation & Set-up:

Conditional content is available by default and can be added when amending email templates. 
When building the email scroll to the bottom of the screen to view what conditional content is available to add.

Steps / How-To:

1. Click into the email template

2. Copy the conditional content sentence and add it to the body of the email

For example: [IF tickettype IS 'hospitality']Insert your content relevant to the hospitality ticket type here.[/IF]

3. Save the email template

In the example above, the content would only appear on the email when it's related to a guest or user who has the ticket type 'hospitality'. 

User Emails Conditional Content tags:

• venue - display different content depending on the venue the event is taking place at.
• tickettype - display different content by ticket type.
• category - display different content based on the category the event or asset sits in.
• toplevelcategory - display different content based on the top level category the event or asset sits in (if the event or asset sits within a top-level category then category and toplevelcategory will be the same value).
• userdivision - display different content based on user division; for example, different content by global region or department.
• userrole - display different content based on internal user role i.e. Administrator, Approver, User
• requesterrole - display different content based on the requester's user role i.e. Administrator, Approver (the requester may be different from the user if the 'request on behalf of' feature was used).
• guestsenabled - display different content in emails depending on whether guest capture is enabled for the event.

Guest Emails Conditional tags:

• venue - display different content depending on the venue the event is taking place at.
• tickettype - display different content by ticket type.
• category - display different content based on the category the event or asset sits in.
• toplevelcategory - display different content based on the top level category the event or asset sits in (if the event or asset sits within a top-level category then category and toplevelcategory will be the same value).
• userdivision - display different content based on user division; for example, different content by global region or department.
• hasadditionalguests

FAQs:

• Q: Can I add conditional content to my email at the point of sending in Guest Management?
  A: Yes, conditional content can be added to guest emails that are sent via Guest Management. 

• Q: Can I add conditional content to my event-level emails?
  A: Yes, conditional content can be added to your email that are created on the event level.

Related Articles / Resources:

For more information on system-level emails, event-level emails, or custom emails per ticket type please visit our help articles (WAITING ON ARTICLES TO BE PUBLISHED)

Conclusion:

If you have any questions, please reach out to your Customer Success Manager or email [e-mail].