Adding new categories

Categories are used to organise your events and assets on the platform. 

These are typically organised by venue (e.g. Twickenham) or event (e.g. World Cup Final) 

You can add a new category by selecting the “Add New Category” button at the top of the page.

When adding categories, it is important to apply the correct settings.

Here are the settings available when creating or managing a category in the platform. Each option is described in detail below.

Name

• Description: Enter a name for the category. This name will be visible to users and is essential for identifying the category in the system.

Description

• Description: Provide a description of the category. You can use the rich text editor to format the text, add images, or insert links. To display a gallery of uploaded images, you can use the tag: $UL_ImageGallery.

Category Tile Content

• Description: Choose whether the tile for this category should highlight upcoming events or display a text summary.
• Options:
  • Upcoming Events: Displays a tile showing upcoming events within this category.
  • Text Summary: Displays a summary of the category as plain text in the tile.

Thumbnail Image

• Description: Upload an image to represent the category visually. The image must be in JPG format and should have dimensions of 350 x 150 pixels. This image will be displayed alongside the category name and description.

Category Type

• Description: Select the type of content this category will include. Depending on the selection, the category will behave differently in terms of what users can expect to find.
• Options:
  • Events with Tickets + Content: For tickets and hospitality assets, select this option. This category will contain events that include both tickets and related content.
  • Other Assets + Content: This category will contain other types of assets along with content. It is for stock / quantities and do not require a specific date for the asset.
  • Content Only: This category will only contain content without events.

Hide Category When No Upcoming Events

• Description: Tick this option to hide the category from users when there are no upcoming events associated with it.

Event Reminder Emails

• Description: Enable this option to send reminder emails to users who have requested notifications. You can specify the number of days before the event when the reminder should be sent.

User Feedback

• Description: Enable this option to allow users to provide feedback on events within this category. User feedback can help improve future events.

Guest Feedback

• Description: Enable this option to allow guests to provide feedback for events in this category. Note that this can be overridden at the event level.

Pre-Event Email

• Description: If this option is enabled, pre-event emails will be sent a certain number of days before events in this category. You can specify the number of days. A link is available to view and edit the email template used.

Hide Listing of Assets from Sub-Categories

• Description: Tick this box to prevent assets from sub-categories from being displayed in the main category listing.

If any additional help is required, please contact your Customer Success Manager or Sponsorworks Support at [e-mail].