Settings - Preferences - Feedback settings explanation

Feedback Settings

In this section system admins can create company-level user and guest feedback and configure the feedback settings including the frequency of feedback reminder emails. Guest and User feedback must also be enabled both at a category and event level in order to be active. 

• Edit company user feedback questions
  • Edit the post-event feedback questions that are sent to users. This is separate from guest feedback.
• Edit company guest feedback questions
  • Edit the post-event feedback questions that are sent to guests. Guest feedback needs to be enabled at category and event level.
• Disable user post-event feedback
  • If checked, automatic post-event feedback will be disabled for users.
• Enable user feedback reminder emails
  • If enabled reminders will be sent to the owners of the ticket request (Users) after the event reminding them to fill in their feedback. This reminder email can be configured under Settings>Emails>User reminders.
    
    • Interval for feedback reminder email (x) days after event
      • Select the number of days following the event you wish reminder emails to be sent.
• Prevent ticket requests if there are outstanding guest or feedback notifications
  • If enabled, users will be prevented from placing requests if they have outstanding guest information or feedback surveys from past events.
• Enable guest feedback reminder email
  • Send guests reminder emails if they have not completed their post-event feedback surveys. A maximum of two feedback reminders will be sent per guest at the defined time interval.